Hey fellow lawn nerds,
I am not typically someone that tries to flame a business but feel compelled to warn all of you of a company in DFW that has caused serious damage to my reel cutting hobby. When I reached out to express my concern prior to billing they told me the would get back to me and 4 days later and multiple calls and e-mails still hadn't responded to me and they appear to immediately charge the 1,350. Not only were there large rocks in my yard after their leveling but it also appears they didn't spread the contracted 6 cu yards (which ended up being a blessing given the material they were using)
Also, if anyone has a better way to handle this or advise about legal actions I would appreciate any and all feedback. Below is a picture of my yard earlier in the season for reference and then an email i sent to them after they proceed to charge me the full price of the service after I let them know of the issue.
Before service:
After Leveling:
If you have hung out this long then you might be interested in reading the whole e-mail:
Dear Purple Care,
This message is in regards to the sand leveling and top dressing performed at [REMOVED]. At this point I have contacted your office 5 times, emailed 3 times with pictures, and only received a single call back on the initial day I reported the issues. I reached out and spoke with Paige at 4:31 pm 5/13/2021 which was as soon as I was able to inspect the work completed. For reference your crew finished at 3:39pm that same day. At that time, you indicated that the crew had not marked the job as complete and therefore you had not initiated the charge to my card. Instead of your company reaching out to me about the reported issues, which were considerable, you opted to charge me first thing the next morning despite having the reported issues and being aware of my concerns.
On May 14th I sent three images as requested by Paige in one email, one video of me collecting the rocks in another, and a third e-mail that documented my concerns as I hadn't received any communications back at that point. I also tried calling the main number listed on your website to see if I could finally speak to someone other than a customer service representative (CSR) but was only able to speak to a different CSR. She said that she had spoken with the owner who assigned the director of operations to do the Quality Control check himself, that they couldn't discuss any resolution until the QC was done, and that they were running way behind so she had no idea when they could do the QC check but indicated it could take a long time. I asked like a day or two, next week? She said it could be longer.
Upon further review the Director of Operations is Brandon Damborsky who was one of the two people who performed the work. So, you are advising me that the person most familiar with the work that was completed cannot go off his own recollection of the work the day after it was completed? This seems like a very thinly vailed stall tactic. This whole issue could have all been resolved with a simple phone call.
At this point after making multiple attempts to contact a decision maker, not receiving any additional communications back, and your companies stall tactics I have opted to dispute the charge with Discover. I have also opened a claim with the Better Business Bureau. Should I need to I am prepared to take the pictures below, along with the documentation I have and images to small claims court and seek damages for the hours I have had to spend collecting the rocks your company spread throughout every corner of my yard and, possibly, to replace the sod if I am unable to mow without damaging my mower due to the rocks.
My claim to dispute the charge is twofold:
1. Material other than sand (as it included rocks) was used and therefore the materials were not as described/agreed. When asked on arrival Brandon said it was triple screened sand and the clumps were due to moisture and as a precaution they would pick up any clumps that would not break up or appeared to be rocks
2. I Didn't receive the contracted amount of materials. Based on the trailer you pulled the sand in being a 16 ft 2.5ton trailer that is approximately 82 in wide counting the fenders and having 27in side walls based on the arrival image below the most your crew would have been able to haul is about 3 cubic yards not the 6 that is in the quote/invoice. 3 Cubic yards would have also put you at double the weight rating of the trailer with just the sand not including the equipment and the soil & sod that was at the front of the trailer (based on the average dry weight of sand being 1.3 tons per cubic yard). This further indicates that there is no way you could have fit 6 cubic yards of sand on the trailer you arrived with as that would have been nearly 8 tons of sand (assuming it was dry which weighs less) + the 320 lbs spreader and soil/sod you had on the trailer. To have delivered 6 cubic yards of sand the trailer would have had to have been nearly solid sand front to back and the entire height of your trailer sidewalls.
Picture used to make Cubic yard claims: Please feel free to double check me on this
I am not typically someone that tries to flame a business but feel compelled to warn all of you of a company in DFW that has caused serious damage to my reel cutting hobby. When I reached out to express my concern prior to billing they told me the would get back to me and 4 days later and multiple calls and e-mails still hadn't responded to me and they appear to immediately charge the 1,350. Not only were there large rocks in my yard after their leveling but it also appears they didn't spread the contracted 6 cu yards (which ended up being a blessing given the material they were using)
Also, if anyone has a better way to handle this or advise about legal actions I would appreciate any and all feedback. Below is a picture of my yard earlier in the season for reference and then an email i sent to them after they proceed to charge me the full price of the service after I let them know of the issue.
Before service:
After Leveling:
If you have hung out this long then you might be interested in reading the whole e-mail:
Dear Purple Care,
This message is in regards to the sand leveling and top dressing performed at [REMOVED]. At this point I have contacted your office 5 times, emailed 3 times with pictures, and only received a single call back on the initial day I reported the issues. I reached out and spoke with Paige at 4:31 pm 5/13/2021 which was as soon as I was able to inspect the work completed. For reference your crew finished at 3:39pm that same day. At that time, you indicated that the crew had not marked the job as complete and therefore you had not initiated the charge to my card. Instead of your company reaching out to me about the reported issues, which were considerable, you opted to charge me first thing the next morning despite having the reported issues and being aware of my concerns.
On May 14th I sent three images as requested by Paige in one email, one video of me collecting the rocks in another, and a third e-mail that documented my concerns as I hadn't received any communications back at that point. I also tried calling the main number listed on your website to see if I could finally speak to someone other than a customer service representative (CSR) but was only able to speak to a different CSR. She said that she had spoken with the owner who assigned the director of operations to do the Quality Control check himself, that they couldn't discuss any resolution until the QC was done, and that they were running way behind so she had no idea when they could do the QC check but indicated it could take a long time. I asked like a day or two, next week? She said it could be longer.
Upon further review the Director of Operations is Brandon Damborsky who was one of the two people who performed the work. So, you are advising me that the person most familiar with the work that was completed cannot go off his own recollection of the work the day after it was completed? This seems like a very thinly vailed stall tactic. This whole issue could have all been resolved with a simple phone call.
At this point after making multiple attempts to contact a decision maker, not receiving any additional communications back, and your companies stall tactics I have opted to dispute the charge with Discover. I have also opened a claim with the Better Business Bureau. Should I need to I am prepared to take the pictures below, along with the documentation I have and images to small claims court and seek damages for the hours I have had to spend collecting the rocks your company spread throughout every corner of my yard and, possibly, to replace the sod if I am unable to mow without damaging my mower due to the rocks.
My claim to dispute the charge is twofold:
1. Material other than sand (as it included rocks) was used and therefore the materials were not as described/agreed. When asked on arrival Brandon said it was triple screened sand and the clumps were due to moisture and as a precaution they would pick up any clumps that would not break up or appeared to be rocks
2. I Didn't receive the contracted amount of materials. Based on the trailer you pulled the sand in being a 16 ft 2.5ton trailer that is approximately 82 in wide counting the fenders and having 27in side walls based on the arrival image below the most your crew would have been able to haul is about 3 cubic yards not the 6 that is in the quote/invoice. 3 Cubic yards would have also put you at double the weight rating of the trailer with just the sand not including the equipment and the soil & sod that was at the front of the trailer (based on the average dry weight of sand being 1.3 tons per cubic yard). This further indicates that there is no way you could have fit 6 cubic yards of sand on the trailer you arrived with as that would have been nearly 8 tons of sand (assuming it was dry which weighs less) + the 320 lbs spreader and soil/sod you had on the trailer. To have delivered 6 cubic yards of sand the trailer would have had to have been nearly solid sand front to back and the entire height of your trailer sidewalls.
Picture used to make Cubic yard claims: Please feel free to double check me on this
