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Swardman Reel Service

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6.1K views 18 replies 11 participants last post by  OKC Lush  
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#1 ·
Hi everyone, My name is Anthony Boggus, I am the owner of Reel Works in Auburn, GA. I'm brand new to The Lawn Forum and appreciative that yall have allowed me to join. The reason for this post is to let any of you that have a Swardman Reel Mower and have been using Reel Rollers for the past few years, you have nothing to worry about when it comes to getting your Swardman Reel serviced. Reel Works has taken full control of this area. We were in a partnership with Lee and the guys at Reel Rollers these past few years and were just sharpening the reels and adjusting and they were dealing with the shipping and returns. Now that they have went in a different direction, they didn't leave yall out in the cold. The same guys will be handling your reels, just this time all the way through the process. You can do this exactly the same way by going to our website www.reelworksllc.com and choosing Swardman Reel Service just like you did with Reel Rollers. I hope this helps out, if not let me know. Thanks, Anthony
 
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#8 ·
@reel-works I typically get my mowers sharpened at Peachtree. Last year I brought it to you because I could not wait 2 weeks for the mower back. When I received the mower, the amount of metal that was taken off the reel was significant. Is this normal for your grinding machines to take off so much more material than Peachtree would? I would like to have options when it comes to sharpening but that experience really concerned me. Can you ease my mind?
 
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#11 ·
GoDawgs said:
@reel-works I typically get my mowers sharpened at Peachtree. Last year I brought it to you because I could not wait 2 weeks for the mower back. When I received the mower, the amount of metal that was taken off the reel was significant. Is this normal for your grinding machines to take off so much more material than Peachtree would? I would like to have options when it comes to sharpening but that experience really concerned me. Can you ease my mind?
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I would like to get in contact with you to discuss the amount taken off of your reel. We have set angles and I want to make sure everything was done correctly. Email me when you get a chance reelworks99@gmail.com
 
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#15 ·
Ken_K said:
Reel-Works said:
Ken_K said:
Didn't see any option for drop off/pick up. I live in the area. How much for a 45cm ?
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We do have a drop off/ pick up option. The Swardman Reel Service is $175
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Unless I missed something, that's the same price as a pre-paid mailer. Why would I drop off?
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Sorry buddy, it was late and I was watching the Braves! If you drop off the Swardman for reel service it's $100.
 
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#19 ·
@Reel-Works What is your preferred method of contact when we are having an issue with our Swardman reel sharpening? I've been trying to get ahold of you all for 2 months about a reel that your company accidentally returned to me unsharpened, and it seems impossible to get ahold of anyone in your shop through various methods (emails, phone calls & voicemails). I've tried over 10 times. Also, can you please share insight on whether you anticipate continuing your partnership with Swardman? It seems your turnaround time is typically over 1 month -- I know it would be helpful to Swardman owners if you could speed this up somehow. This forces Swardman owners to have backup reels. I'm curious of your thoughts on the future of you and Swardman and whether things might improve? Thanks
 
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