Thanks for your point of view! I am Stu from Rolux. I am not one to defend normally, but I am going to correct you on a few things, if that is okay. Some of the above sounds like misinformation, which I have read from certain individuals on social media.
I think what is really important to understand is that Rolux is a cradle to grave family business... we are the designer, manufacturer, distributor, brand owner and customer service manager. We haven't taken a Greenman machine nor a Masport and tried to retrofit with a couple of features. Not that our approach is necessarily right and theirs is wrong, but we do not believe this approach is sustainable in the long run.
Because we serve all these functions, we are able to adjust, change and ultimately focus on the most important things to us... our products and our customer service. When you deal with me, you're not dealing with only a sales agent's side hustle but the actual employer of 65 people, selling many machines around the world. If a customer needs an answer, customers can contact me directly.
Our key value proposition is that we offer customers a choice... choices of size, blade count, engine option, choice of color and price point. We offer a focus on simplicity to ensure 1) Your machine lasts 2) You get the very best customer service. We are not trying to be GreenMan, Masport nor McLane or TruCut.
Just a few points of clarity and correction:
1. You can feather the Rolux clutch to reduce/increase the speed at which you walk so its untrue to say it is too fast.
2. Handlebars are different, but I do not think they're uncomfortable. This is of course a matter of opinion, but many tens of thousands of people around the world have been very surprised how much more comfortable our handles are.
3. The mower is very well balanced and with a heavier grooved front roller even more so. The new smooth front roller is +-5LB's heavier than the one you tried. The 25" grooved front roller is around 18lb's.
4. Our view is that no relief grind on the reel is a benefit for homeowners because it lasts longer, especially when homeowners are more likely to have debris on their lawn. Again, 60 years of experience speaking and this is Bernhard's viewpoint too.
5. HoC adjustment is on the outside for safety purposes. I have had mine for five years and never hit a thing.
6. The grooved roller is washer style to avoid tearing the lawn. Also, we offer both types of grooved rollers.
7. We are having no issues at all with the throttle. This is an adjustable part which allows the customer to choose when the engine can engage.
8. The bedknife only jams into the lawn if you drop the HoC to zero. Not sure who wants to cut this low, but in my experience, it is nobody. You can however get a Rolux Low Cut bedknife which cuts as low as most greens mowers (again, choice).
9. You can also easily backlap any Rolux (see Youtube for how to do this please)
10.1 Bedknife screws are now hex (this shows me how old the mower is that you were shown).
10.2 Also, a thicker bedknife on a Masport/RR means you cannot cut as low to the ground as a Rolux - a thicker bedknife increases your lowest possible cutting height.
11. We have 60 years of experience worldwide... we are not new to this.
12. We offer 5 year warranty instead of 2 year. We stand behind our products and this proves they are built to last.
13. We also have a QR code on the machine (also not sure how this is a benefit but we have been doing this for years too)
14. For clarity, you don't have to remove chains on the Rolux to backlap either.
15. I am not sure how you see our prices bring unrealistic when every one of our models sits far below the RR?
16. Regarding the ability to run the mower without the reel... once again our global experience is that this feature is a nice to have, not a need to have.
17. For clarity, there are no belts on the Rolux, and the machine is made from 99% steel. It really is built to last.
18. I truly hope the RR/Masport is a success when they do release... I think it is great for the industry, and as they say 'a rising tide lifts all ships'.
Happy to hear anything more!! All the best.
Stu