I see that but I don't understand why, could it be the expectations of the buyers they want this perfect piece of sod, that's not how it works. I deal with Anna all the time she has always been very nice and professional. the sod also depends on which one you buy, I have bought SA and Zoysia and some times the SA is not the perfect square the ends break off sometimes, but that also depends if the sod is wet. I don't know what to say I am very happy with them and the quality of the sod they sell.