wiredawg said:
I own 2 EGO tools: 21" Lawn mower (LM2130SP) purchased Feb 2021. String-Trimmer (ST1623T) Purchased Feb 2022. I want to love them, but having a hard time getting there, got plenty of pros over traditional gas but I'm just not there yet. And my current issue does not help:
- Lawnmower: worked fine in the 2021 season, unfortunately this is not the case in 2022 season. The issue, it simply cuts off while cutting. It appears to run for approx. 20 minutes then it shuts off and won't restart (Battery goes through 1 to 2 led indicator lights). But it will restart after some rest time: 15 minute rest, it will run for about 2 min. 45 minute rest, it will run for 10 minutes or so. Mind you I only took note of these types of times just once before taking it in. And I'm not cutting through overgrown grass here, I'm bagging very little clippings, probably even shorter than the 1/3 rule this time of year. The underdeck is clean, nothing there. Did this to me on 3 separate consecutive occasions this season (Mar/Apr). It's not the battery, as I have swapped batteries and both work fine in the second piece of equipment. Also, nothing appears to be hot as for as I can tell and nothing out of the ordinary happens before or after, it just shuts off. I called EGO and they referred to me to their authorized warranty center (an hour away). I turned it in on 20 Apr and of course explained what it was doing to me. I called them today (27Apr) and they can't seem to replicate my issue. Which I was afraid of. The associate I spoke with said they went through several batteries and been going back and forth with EGO regarding my issue. But if they can't replicate what's happening with me not sure what else can be done. I guess they are talking with EGO to see if any other customers are having similar issues this this lawnmower.
I had a similar issue as you, but with the 7.5Ah battery instead of the mower. Bought my Select Cut lawn mower (LM2135SP) mower in May of last year and worked beyond expectations. Love it. I also have other Ego equipment such as blower, trimmer, and tree pole saw. All work awesome.
Mower was used first time this year in March (though my cool season grass was growing and green during winter). The 7.5Ah battery lasted maybe 15 minutes and died after two green bars (of the five) were gone from the fuel gauge. It just dies and all lights go red, but it is not overheating at all. Just dies. It did this every time at almost the same spot on my lawn. It was like clockwork. I would let it sit for ten or so minutes and try it again. It would work for maybe five minutes and then die again. This is where it is similar to you, but the battery was faulty and not the mower itself. My two smaller 2.5Ah batteries, which are both older, still work perfectly fine as does all my equipment. I ended up just using those two smaller ones to finish the job each week, swapping them out on the charger to do that.
I called Ego on Sunday 4 - 24 - 2022 and explained the situation. Keep in mind that I also have all my equipment registered on their site for warranty purposes as soon as I buy them. These things are expensive! Lady ran me through a couple troubleshooting things for the battery just to make sure it was bad and then told me to keep it and she sent a brand new battery free of charge (pun intended!). It arrived today 5 - 3 - 2022. I will test it out in the next two or three days, but I am sure it will be fine. Their battery went bad, but they did stand by their product and sent a brand new one with basically no questions asked.
Not sure if this helps, but I would not lose hope in them honoring their warranty and equipment. If it happens again when you get it back, call their warranty line again and hopefully you can exchange yours in for a new one. Make sure your equipment is registered on their site with the receipt.
The ONLY issue I had with the mower happened a week ago. I pressed the power button and pulled the starting lever back and nothing happened. No battery lights or movement. Just blank. Tried a few times and nothing. Let it sit for 5 minutes and then tried again after moving it and it worked. Not sure what it was, maybe something electrical (connection) from the startup button/lever to the rest of the machine? Maybe you have this issue?
This turned into a really long post, but hopefully some future person will find it if they have the same issue.